If for any reason you are not happy with your order, we are happy to provide a refund for the item(s) as long as they are returned to us unworn and in their original condition within 14 days upon delivery. Our branded boxes are considered to be part of our products and must also be returned with the item(s).
Please note that Lordsbury is not liable for your item while it is in transit back to us.
At Lordsbury, we stand behind our products. We strive to provide the highest quality, most-effective professional skin care products on the market. However, we understand that sometimes things just don’t work out. In order to provide the best possible service, we do accept product returns within 30 days of purchase. Please note that purchased gift certificates are not returnable.
To Return an Item:
1. Review the entire Return Policy below.
2. Obtain authorization to return your item by calling us at 1(630)360-2221 Monday – Friday 7:00 a.m. – 6:00 p.m. (UTC).
3. Include all parts, pieces, printed materials, promotional items and accessories, along with the product’s original packaging.
4. Include a copy of your packing slip and return authorization received from us via email.
5. Mail your return within 30 days of purchase to the address provided in your return authorization.
6. Allow 2 weeks for your return to be processed.
Products are eligible for a refund if you decide you don’t want the item, it didn’t meet your expectations or if you have had an adverse skin reaction.
You will be responsible for the return mailing/shipping costs.
If you paid with a gift certificate along with a credit card, the gift certificate will first be refunded, then your credit card will be refunded. Prior authorization is required on all returns. Any returns sent to us without a return authorization number written on the outside of the package cannot be accepted.
Returned items are subject to inspection by Lordsbury staff. All parts, pieces, printed materials, promotional items, accessories and any original product packaging must be returned.
Multiple return requests for the same products are subject to review by Lordsbury. We reserve the right to deny multiple refunds on products purchased and returned more than once.
Returns that do not meet the return policy criteria will not qualify for a refund and may be returned at the customer’s expense or destroyed upon request.
We are not responsible for return packages that may be lost or damaged in transit. It is recommended that you choose a method of shipping with tracking and insurance.
If you have any questions, feel free to contact one of our friendly customer service representative’s at 1(630) 360-2221 Monday – Friday 7:00 a.m. – 6:00 p.m. (UTC) or via e-mail at [email protected]
Updated April 5, 2017.